Accounts Receivable Executive - Regent Kuala Lumpur (Pre-Opening)
Hotel Brand: Regent
Location: Malaysia, Kuala Lumpur
Hotel: RE - Kuala Lumpur (KULKM), 253 Jalan Tun Razak, 50400
Job number: 171424
YOUR DAY TO DAY
Financial Return – Credit
Ensure adherence to the hotel's credit policy
Report directly to and communicate with the Assistant Director of Finance & Business Support on all matters pertaining to credit and collection of guest and city ledger accounts
Cooperate, coordinate and communicate with guests and other departments on the issuance of credit, follow up on outstanding accounts and assist with credit requirements
Review and maintain the Aged Trial Balance of Accounts Receivable (AR ageing)
Monitor special billing arrangements for groups and conventions as required, ensuring postings are in line with customer requirements
Review the city ledger daily for correct postings of charges and take corrective action where necessary
Monitor and pursue collection of overdue accounts, including all unallocated cash and credit balances
Review the bad debts listing monthly and prepare a collectability analysis for the monthly provision for doubtful debts
Respond to and resolve account queries in conjunction with accounts receivable
Assist in the control and collection of outstanding guest and city ledger accounts
Ensure all permanent folio accounts are cleared and reconciled at least weekly, and immediately alert if permanent folios are being used as "dump" accounts
Review the guest ledger high balance report daily and take appropriate action to secure credit card authorisation and follow up on payment for over-credit-limit or long-stay guests
Prepare management reports for month-end analysis
Review provisions, write-offs and other adjustments immediately prior to month end
Follow up on chargebacks in a timely manner and keep the log updated
Review and process credit card refunds in a timely manner, in accordance with the IHG Accounting Manual
Track deposits for events and functions
Apply credit card payment receipts in OPERA PMS in a timely manner and resolve any discrepancies; investigate fully all credit card balances over 30 days, perform reconciliations daily (signed as evidence) and document the reasons
Apply any other payments as required
Handle cross charges and inter-hotel billing, plus billings to the Owning Company
Ensure payment discrepancies are investigated and followed up in a timely manner
Provide assistance and training to Front Office on matters pertaining to credit card terminals
Conduct a monthly credit meeting with the relevant hotel team, highlighting monthly performance and bad debts and discussing any accounts causing concern
Attend the monthly external Credit Manager Group meeting
Assist in maintaining and preparing accurate and timely financial and operating information, with emphasis on the Aged Trial Balance of Accounts Receivable
Assist in the safekeeping, including proper storage and access, of all contracts, leases and other financial records
Maintain professional and technical competence
Assist in implementing and maintaining acceptable accounting practices and procedures as required by IHG policies and procedures, generally accepted accounting practices and local conditions
Accounts Receivable
Ascertain that all charges received for billing are proper, with complete supporting documents, and approved on a credit account with the hotel
Ensure timely and accurate billing
Assist in preparing correspondence relating to disputes and chargebacks
Assist in calculating travel agent commission for accruals and checking travel agent commission details
Reconcile credit card transactions in OPERA to the batch register daily and investigate any variances
Maintain a filing system for accounts receivable records
Assist in balancing the daily transfer to city ledger, and post, edit and update the accounts receivable system
Assist in the reconciliation of accounts and respond to and resolve account queries
Process all invoices and statements of account
Ensure all credit card refunds submitted have proper documentation and approval before a refund is made
Provide training to Front Office and Food & Beverage on credit card related matters
Guest Experience
Build and maintain positive relationships with all internal customers and guests in order to exceed their needs
Take action to address these needs in order to exceed their expectations
Create a positive hotel image in every interaction with internal and external customers
Adhere to Regent and IHG brand standards
Maintain a high level of product and service knowledge in order to explain and sell the hotel's services and facilities to guests
Assist guests and escort them to locations within the hotel at their request
Maintain knowledge of special programmes and events in the hotel in order to recognise and respond to guests' needs
Maintain current hotel information to be able to provide information to guests
Implement procedures which enhance the guest experience
Responsible Business
Strictly implement the Control Self-Assessment (CSA) and achieve a 100% score in the CSA audit of the Credit Card and Accounts Receivable category
Demonstrate an interest in and an understanding of issues relevant to your department and the hotel, and keep your knowledge up to date, including legislative information
Adhere to the IHG Corporate Code of Conduct, Employee Handbook and hotel policies
Demonstrate an understanding of competitors' major strengths and weaknesses
Establish and interpret key performance indicators to manage the business, consistently taking into account the financial implications of business decisions and recommendations
Have a broad knowledge of how the business is run, focusing on the major factors necessary to ensure that the business is successful and profitable
Implement acceptable accounting practices and procedures in compliance with IHG policies and procedures, government regulations and generally accepted accounting practices, as affected by local conditions
Maintain documents for audits of the hotel accounts in compliance with IHG policies and procedures
Perform other duties as assigned
Accountabilities
Adherence to the hotel's credit policy and timely collection of guest and city ledger accounts
Accurate daily reconciliation of credit card transactions in OPERA PMS, with variances investigated and documented
Accurate and timely billing, chargeback follow-up and refund processing in line with the IHG Accounting Manual
Compliance with the Control Self-Assessment, IHG policies and applicable accounting regulations
WHAT WE NEED FROM YOU
To thrive in this role and bring poise and precision to the guest journey, you'll need:
Diploma, higher education qualification or equivalent in Accounting or Finance
1–2 years' experience in hotel accounting or audit, or an equivalent combination of education and work-related experience
Strong knowledge of accounting principles, financial controls, and statutory reporting requirements
Proven experience supervising finance team members
Fluent English required; other languages an advantage
This position is only open to Malaysian citizens, permanent residents and spouse visa holders with the legal right to work in Malaysia.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
