Associate TMS & Operations Manager
Hotel Brand: IHG Corporate
Location: Taiwan, Taiwan, Taiwan
Address: 台湾省, Taiwan, Taiwan, Taiwan
Job number: A561323982
To support TMS hotel & operations hotel in Taiwan by ensuring the consistency and quality of hotel IT operations and technical standards. This role handle Operations hotel Support and TMS hotel on-site implementation coordination for Taiwan properties. Acts as a Brand Hearted catalyst for organizational change process management and plays a leading role in promoting the IHG Ways of Working around our Winning Ways, Room to be yourself, and align with our Company Vision and Purposes to deliver Brand Standards through our people in a responsible way.
Your day to day
• Responsible for routine site inspection work at Taiwan TMS hotels to ensure IT operational standards and brand compliance.
• Responsible for the quality of TMS site implementation in Taiwan, including coordination of installation, configuration, and go-live support.
• Reasonable arrangement and execution of TMS site implementation plan for Taiwan properties.
• Develop implementation processes and monitor implementation quality across Taiwan hotels.
• Timely feedback to the opening manager on the problems found in the project implementation site.
• Look for better workflows to further improve work efficiency and quality.
• Responsible for the production of work-related documents and processes.
• Work with TMS support team to improve TMS service quality.
• Report duty whenever required for problem-shooting.
• Conducts necessary daily/monthly/yearly PMS and other hotel system data security and ensures such back-up are properly kept as required.
• Arranges proper maintenance of various computer-related equipment, including PC, printers, etc.
• Extends full support for various systems upgrade whenever required, including pre-installation liaison with suppliers, processing of training, installation etc.
• Proactively participates in the GC P&T IT projects deployment in the assigned area for testing,coordination, and implementation.
• Provides the timely, accurate and detailed hotel IT status report for hotels in Taiwan.
• Provides professional support and training to hotel to make sure the brand standard compliance.
• Supports GC Property, Owner & Stay Experience Products & Platforms team to deliver and demonstrate the best practices and enforce the IT standards at the hotels in the assigned area.
• Be a creditable IT professional that is trusted by superiors, colleagues, and the subordinates.
• Drive the IT compliance and performance in TMS hotels.
• Maintain the good relationship with hotel team and well engagement with hotel owners.
What we need from you
• College or above Diploma or Vocational Certificate in Computer Science or Information Technology or related field
• Minimum 5 years hotel IT related experience or an equivalent combination of education and work-related experience
• Professional knowledge and skills required for the job
• Good team player, proactive, self-motivated, responsible, hardworking and able to work under pressure
• Strong analytical and problem-solving skills
• Familiar with hotel operations and the market trends in the area
• Excellent written and verbal communication skills
• Excellent Project Management Skills
• Recognize the need for continuous renovation and make adjustment based on the changes needed.
• Ability to work independently and manage multiple priorities across Taiwan properties
• Willingness to travel frequently within Taiwan for site visits and implementation support
We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition.
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
