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Hotel Systems Support Specialist

Location: United Kingdom, Burton-On-Trent
United Kingdom, Windsor

Address: 1 - Corp Branston, 1 First Avenue, Centrum100, DE14 2WB

Job number: 163010

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2482x804-servicedeliveryandsupport

 

Hotel Systems Support Specialist 

Hospitality background – with a passion for technology 

 

If you know what it feels like when the front desk system stalls mid-check-in, and you’re the kind of person who wants to understand why and help fix it, this role was written for you.  

We’re looking for someone who’s worked in hotels and has a genuine interest in technology. 

You’ll join our Early Life Support & Hotel Services Escalation team, the people who help our hotels feel well-looked after when their systems need a steady hand. This role can be based in either our Branston or Windsor office in the UK. 

What you’ll do 

You’ll be the calm, organised presence that newly opened hotels turn to when their systems aren’t behaving. Sitting between the hotel, our internal teams and our system partners, you’ll make sure issues get understood, owned and resolved, and that everyone stays in the loop along the way. 

Day to day, that means: 

  • Supporting hotels through their first weeks live, helping them work through system issues and find their feet 

  • Joining calls with hotels and acting as the bridge between them, our product and support teams, and partners like Oracle and HotelKey 

  • Keeping things organised and moving, prioritising what matters most and making sure nothing slips 

  • Joining major incident calls, shaping clear updates and keeping everyone informed while service is restored 

  • Spotting patterns, asking the right questions, and helping us stop the same issue cropping up twice 

  • Being a trusted voice with hotels and owners, translating tech into plain English and feeding what you hear back into how we improve 

What you’ll bring 

  • Hotels & Hospitality, you understand how they tick, the rhythms of a front desk, why an outage at 6pm is a very different beast to one at 11am 

  • A real curiosity about technology. You don’t need an IT or developer background, you’re simply someone who likes understanding how systems work and is happy to learn new ones 

  • Strong communication. You can hold a steady conversation with a General Manager and a senior product lead in the same hour, and bring people with you 

  • Organisation and follow-through. You take ownership, prioritise well and move things forward without waiting to be told, even when the situation is a bit messy 

  • A collaborative streak. You’ll work with teammates across Corporate and Operations, globally and across the EMEAA region 

Sound like you? 

We’d love to hear from you. We’re moving quickly, so apply now and let’s start the conversation. 

 

There’s Room for You at IHG. 

 

Applications will be reviewed on a rolling basis and we may close the advert early depending on responses received, so please don’t delay applying! Closing date for applications Tuesday 16th June 2026.

 

 

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Who we are

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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