Program Analyst
Location: Philippines, Makati City
Address: 2 - CRO Manila, 27th Floor, Tower Two, RCBC Plaza,, 6819 Ayala Avenue corner Gil Puyat Avenue, MAKATI CITY, 1200
Job number: 163702
Role Purpose
To ensure the effective operation of Global Sales Excellence platforms by providing reliable system support, maintaining data integrity, managing intake workflows, and delivering a seamless and efficient user experience across IHG Javelin and its integrated tools.
Key Accountabilities
- Provide day-to-day support for IHG Javelin, including managing user requests, technical issues, and system updates
- Maintain system accuracy by ensuring user data, campaign records, and content are up to date
- Manage and track Sales Excellence GS intake requests, ensuring proper routing, ownership, and status updates
- Submit and monitor system support cases (e.g., user updates, license changes, sync issues, bulk uploads)
- Support CRM data quality and system hygiene by identifying and resolving inconsistencies or duplicates
- Provide support for integrated tools such as WalkMe, including troubleshooting and content updates
- Maintain documentation, system libraries, and operational resources to ensure accessibility and accuracy
- Collaborate with Global Sales, Sales Excellence, and cross-functional teams to support operational efficiency
Education
- Bachelors Degree or an equivalent combination of education and/or experience
Experience.
Technical Skills and Knowledge
- Background in CRM such as Salesforce
- Strong analytical and problem-solving skills with attention to detail
- Ability to manage multiple tasks and prioritize effectively
- Excellent communication and stakeholder coordination skills
- Strong organizational skills with a focus on accuracy and follow-through
- Proficiency in Microsoft Office tools (Excel, PowerPoint, Outlook, Teams)
- Ability to troubleshoot system and data issues efficiently
Who we are
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
