Senior Crowne Meeting Manager 资深皇冠会务经理

FINANCIAL RETURNS
• Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise guest satisfaction
• Prepare Weekly Events Forecast and seize upselling opportunities
• Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of guest satisfaction
• Ensure timely delivery of Master Invoice to customers and facilitate payment
• Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated and reconciled
PEOPLE
• Team up with counterpart Crowne Meetings Fulfillment staff to deliver sector/customer specific services when needed
• Communicate to his/her superior any issues encountered and other relevant information
• Attend and participate in and where appropriate, organise training sessions, daily briefings and other meetings as required
• Where applicable, supervise, manage and train Crowne Meetings Events Executives and Crowne Meetings Events Coordinators in carrying out their responsibilities
• Where applicable, act as escalation point for clients and members of the Crowne Meetings Fulfillment Team when issues are not solved at a proper level
GUEST EXPERIENCE
• In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity
• Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing
• Plan and conduct pre-event meetings with clients and catering staff to identify ways to enhance the guest experience
• Assigned upon situation as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly
• Supervise the organisation of post-event calls and collection of Feedback Survey and follow up with customers to obtain event feedback and identify further business opportunities
RESPONSIBLE BUSINESS
• Develop awareness and reputation of the hotel and the brand in the local community
• Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment

Degree or Diploma, and at least 3 years of relevant experience in meeting planning in Hospitality or a related service industry. Type and level of experience required may vary slightly based on size and complexity of operation.
Expected to possess the following skills:
• Good communication and negotiation skills
• Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required
• Strong organisational skills required to maintain electronic and paper filing systems
• Maintain a high level of knowledge pertaining to policy and procedure and communicates knowledge effectively to all personnel when applicable.
• Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports
• Excellent PC skills (including MS Office)