Server Banquet - InterContinental Mark Hopkins

About Us 
 
Perched atop historic Nob Hill, our luxury hotel has welcomed distinguished guests, celebrations, and memorable events for generations. Known for timeless elegance, exceptional service, and legendary hospitality, we take pride in creating unforgettable experiences for every guest. Joining our team means becoming part of a legacy built on service excellence, teamwork, and genuine hospitality. 

This position is represented by Unite Here! Local 2 

About the Role

The Banquet Server provides attentive, polished food and beverage service at weddings, galas, meetings, and private events. From preparing the room to serving the final course, this role works closely with the banquet and culinary teams to deliver each event according to the host’s specifications and the hotel’s luxury service standards.
 

A little about your day to day 

Attend pre-event briefings and review assigned sections, menus, service timing, and special instructions from the banquet event order.
Prepare and inspect guest tables and service stations. Ensure linens, silverware, glassware, china, and place settings are clean, properly arranged, and consistent with the event’s specifications.
Welcome guests warmly and provide attentive service for plated meals, buffets, receptions, and coffee breaks. Anticipate guest needs and respond discreetly to requests.
Coordinate with the Banquet Captain, culinary team, and fellow servers to deliver and clear courses in sequence, maintain service timing, and minimize interruptions during speeches or presentations.
Confirm dietary and allergy-related requests with the Banquet Captain and culinary team before serving. Verify that special meals reach the correct guests.
Serve beverages, including alcoholic beverages when assigned, in accordance with hotel procedures and responsible beverage service standards.
Maintain clean, organized service stations, replenish supplies throughout the event, and promptly report spills, breakage, or safety concerns.
Assist with event breakdown and room resets. Return equipment, serviceware, and linens to designated areas and complete assigned closing duties.

What we need from you 

Previous banquet, catering, restaurant, or other food and beverage service experience preferred. Luxury hotel or fine dining experience is an asset.
Ability to follow detailed service instructions, coordinate with a team, and maintain a calm, professional presence during high-volume events.
Clear communication skills, attention to detail, and sound judgment when responding to guest requests.
Food handler and responsible beverage service credentials as required for the assignment.
Availability to work a flexible schedule, including early mornings, evenings, weekends, and holidays.

Physical Requirements and Work Environment

Stand and walk for extended periods and frequently bend, reach, and carry service items.
Safely lift, carry, and balance loaded trays and move service supplies between kitchens, staging areas, and event spaces.
Work in indoor and outdoor event spaces as assigned, including crowded rooms and during quick event turnarounds.